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Author: Roy Chikballapur

Services

Industry 4.0: Customer portals vs. Customer’s portal

In this post, I hope to trigger a debate within the Industry 4.0 community on the need for so called Customer Portals 

Roy Chikballapur

October 29, 2020

Services

Accessing the long-tail with the right incentives

Apologies for the delay in getting this piece out. Summer weather and the birth of a baby make focusing on writing articles a lot harder.

Roy Chikballapur

September 18, 2020

Services

The long-tail is where the next billion in service revenue is (Part 2)

In my last post, I covered the stakes in expanding

Roy Chikballapur

August 10, 2020

Services

The long-tail is where the next billion in service revenue is (Part 1)

For the last couple of decades, as service revenue grew in importance

Roy Chikballapur

July 24, 2020

Services

Why digital plant projects fail (and what to do to succeed)

In a different life, I worked as the PMO for a global SAP deployment program at a large industrial company.

Roy Chikballapur

July 9, 2020

Services

Field Service is dead (Part 2): Digitalising field services

n my earlier article, “Field Services Is Dead. Long Live (Digital) Field Services“, I made a case for why machinery companies

Roy Chikballapur

June 23, 2020