Digital technologies can enable machinery companies

Roy Chikballapur shares 5 tips for getting spare parts e-commerce right.

Machinery companies with a mature field service activity have perfected processes and trained service engineers to intervene proactively and rapidly to deliver their SLA’

It’s been close to a month since I first blogged about MachIQ’s

July has been great for MachIQ – it has been exactly a month since we started at the MassChallenge accelerator in Lausanne.

Two years ago, I sat with the customer technical support team of a large machine building company (OEM) at their headquarters in Uzwil, Switzerland.