MachIQ Blog

MachIQ Blog ideas, tips and thoughts to make the most of your machines. Brought to you from the creators of MachIQ.

Blog

Resilient field services

Machinery companies with a mature field service activity have perfected processes and trained service engineers to intervene proactively and rapidly to deliver their SLA's. The last 6 weeks have turned their traditional field service execution models upside down. As businesses re-emerge from the lockdowns, resilience will be the key word...

Why we are building MachIQ

Two years ago, I sat with the customer technical support team of a large machine building company (OEM) at their headquarters in Uzwil, Switzerland. We were brainstorming ideas of how my employer at the time, a leading supplier of automation components, could help OEMs support their customers better. I was...