Organizations must transform their businesses and services to:

· Become truly customer-centric and deliver personalized experiences to individual users

· Adopt an agile culture, responding to customer needs in real-time

· Build trusted relationships while protecting confidential data

· Gaining in operational effectiveness and resource efficiency

Business case for DCX

With DCX you can anticipate purchase orders and guarantee better availability of spare parts, improve targeting and lead generation for other service offers, allow customers to place orders directly from their ERP systems, integrate new acquisitions rapidly, provide one face for your clients and drastically reduce onsite visits for diagnosis and repairs.

+60%

Increase your upgrades business

+50%

High quality leads for services

+15%

Increase in parts order capture

-15%

Cost of help desk & customer

DCX key benefits

Step-by-step: DCX offers many capabilities as apps but you are in control to determine the pace at which you want to deploy them in your company. Digital transformation enables you to build organizational readiness gradually.

Interconnected: We believe that IoT can increase customer intimacy only when built on secure foundations. IoT data flows across DCX, enabling you to have a 360° view of your customer across all your services – from spare part sales to field service visits.

Flexible: our software supports multiple business models, allowing you to sell more than just spare parts. We support rental and leasing models as well as digital products (access codes, vouchers, etc.).

Interfaces: DCX is easy to integrate with your own IT systems, but also with the ERP systems of your customers to automate their purchasing of your parts and services.

Our apps and their capabilities

eCommerce

Spare parts
Consumables
Rentals & repairs
Contract renewals

Support tools

Live chat
Video-based support
File sharing
Smart Q&A

Field services

Contracts management
Request Handling
Field service scheduling
Digital service reports

Data services

IoT data harvesting
Data visualization
Smart notifications
Prescriptive maintenance

Offer a better experience to your customers

Adapt your services business to customer expectations without disrupting your organization and existing business.

Intelligently organize data from your ERP, CRM, and PLM systems to package and deliver digital services to your install-base.

Make B2B interactions easier through DCX

Scheme showing how B2B interactions between machine builders and their customers can be simplidied through the DCX suite of apps

DCX is interconnected

Scheme showing how the DCX suite of apps for machine builders is interconnected with the APM software for plant maintenance.

They trust us

Learn more about GEA Advance initiative for digital service solutions – showcased on IFFA Frankfurt in May 2019 with the new supplier-independent cloud-based service portal. Discover the collaboration between MachIQ Software and GEA and how this new solution is tailored to customer needs.

Demo request

Find out how our software can accelerate your digital transformation. Contact us for a one-on-one demo.