Increase your upgrades business
High quality leads for services
Increase in parts order capture
Cost of help desk & customer
DCX key benefits
Step-by-step: DCX offers many capabilities as apps but you are in control to determine the pace at which you want to deploy them in your company. Digital transformation enables you to build organizational readiness gradually.
Interconnected: We believe that IoT can increase customer intimacy only when built on secure foundations. IoT data flows across DCX, enabling you to have a 360° view of your customer across all your services – from spare part sales to field service visits.
Flexible: our software supports multiple business models, allowing you to sell more than just spare parts. We support rental and leasing models as well as digital products (access codes, vouchers, etc.).
Interfaces: DCX is easy to integrate with your own IT systems, but also with the ERP systems of your customers to automate their purchasing of your parts and services.
Our apps and their capabilities
Rentals & repairs
Field service scheduling
Digital service reports
IoT data harvesting
Offer a better experience to your customers
Adapt your services business to customer expectations without disrupting your organization and existing business.
Intelligently organize data from your ERP, CRM, and PLM systems to package and deliver digital services to your install-base.
Make B2B interactions easier through DCX
DCX is interconnected
They trust us
Learn more about GEA Advance initiative for digital service solutions – showcased on IFFA Frankfurt in May 2019 with the new supplier-independent cloud-based service portal. Discover the collaboration between MachIQ Software and GEA and how this new solution is tailored to customer needs.