MachIQ DCX: Digital Customer eXperience

Digitalize your Services business, one step at a time.


Our value proposition



B2B interactions are increasingly mirroring B2C Experiences

Customer expectations have changed in the digital age. The ease of doing business has become as important as pricing and product quality in retaining clients. A consistent brand experience across group companies, geographies, business units and service categories is a basic expectation of purchasers. The stakes for your service business have never been higher.

MachIQ’s Digital Customer Experience (DCX) software suite enables machine builders and equipment manufacturing companies to undertake the digitalisation journey at a pace that doesn’t disrupt their organization and existing business. We recognize that each industry is at a different level of digital maturity and a step-by-step approach that gradually enhances the adoption of digital tools makes sense.


Outcomes over ownership

“We pay for our printers based on number of pages printed. Why can’t we do the same for our production equipment?” Plant Manager at a Swiss Chocolate factory

On Demand vs. Demand Forecasts

“We used to think our biggest challenge was counterfeit parts suppliers. Today, it is Amazon.” Former CEO of €2B Process Equipment Manufacturer

Open over proprietary

“Many suppliers come to us with their own customer portals for purchasing & IoT. We want them to deliver data to our systems, not have us go to theirs.” VP at F-100 manufacturer

Fully integrated over Data Silos

“We learnt very late that we had to either pay licenses for customer users or a commission on revenues. So, we can’t integrate with customer systems and have only a web shop - yet another data silo” Digitalization Director at F500 industrial company.


MachIQ DCX capabilities offer the following key benefits:

  • Step-by-Step: The DCX software suite offers many capabilities for our customers but puts them in control to determine the pace at which they want to adopt the tools. Digital transformation enables you to build organizational readiness gradually.

  • Connected: At MachIQ, we believe IIoT is just one kind of connection and that customer intimacy can be built without IoT as well. Data flows securely across the DCX suite, enabling you to have a bird’s eye view of your customers across all your Service business.

  • Flexible: Our software is supports multiple business models, allowing our customers to sell more than just spare parts and toolings. We support rental and leasing models as well as digital products such as access codes for special services, vouchers, etc.

  • Interfaces: DCX is a is easy to integrate with not just your own ERP/CRM systems but also the ERP systems of your customers, enabling you to integrate strongly with your customers’ workflows.


A Customer Portal for all your services business

A Customer Portal for all your services business

Unlike traditional customer portals that require customers to log in to your site, MachIQ DCX connects with your customers’ maintenance systems and is firmly integrated into your customer’s processes. With MachIQ DCX, you have a live feed on the status and health of your machines. You rely not only on IoT data but also on operator and maintenance logs on the equipment’s historian. This allows you to customize your service offerings and build unprecedented customer intimacy resulting in stronger services growth.



Cyber-secure

We take cybersecurity and data privacy very seriously. Our solution is GDPR compliant not only for European users, but we apply equivalent best in class protection for users everywhere. Our software is architected by encrypted communications experts working previously in the defense industry and we are constantly enhancing the measures we adopt to protect our customer’s data.


User management

Each company manages its users by itself, thus eliminating suppliers and customers from having to track staff that are joining and leaving in the companies that they collaborate with. We also support SSO.

Authorization & Roles

We offer standard roles with preconfigured safeguards on all our different modules. We also work with enterprise customers to configure the right level of access for each employee groups in their company.

Encryption

We have implemented 3 levels of encryption for data, complying with best in class standards: in transit, at rest and inter-service. Feel free to reach out to our experts to find out more.


MachIQ DCX Capabilities


eCommerce, made for Machine Builders

eCommerce, made for Machine Builders

Our AI-powered eCommerce system is easy to integrate with your catalogs as well as with your customer’s ERP systems. Our algorithms help you anticipate customer orders even before they issue purchase orders, making sure that you never lose an order due to stock shortages.

What’s more, we make it easy for customer self-service. Buyers can refer to catalogs based on the specific machine that they want to buy spare parts for, reducing the need for your staff to intervene.



Still stuck with hotlines in the age of smartphones?

Offer LiveChat, Video-Calling, Augmented Reality and AI-powered Q&A to help your customers drastically reduce downtime with your machines. Your customers and your technical support team will never go back to using hotline calls once they have experienced the power of our tools.

Still stuck with hotlines in the age of smartphones?

Field Services: Execution made easy

Field Services: Execution made easy

On MachIQ DCX, the ability to interact with your customer’s maintenance teams puts you 2 steps ahead of after-market service companies in anticipating customer’s needs.

We make it easy to access machine health information, find suitable times to perform service interventions and maintain a shared view of service reports, IIoT-based alerts and other documents.



Fleet management with IIoT

Connecting data from IIoT gateways via secure encrypted connections is very easy to setup with MachIQ. We offer storage for time-series data and overlay it with other alerts and user comments.

Customers can manage entire fleets of machines by product lines and machine models to easily identify behavioral trends to develop prediction models. Alerts can be generated based on rules and delivered to the right people at the right time to drive the desired actions.

Data dashboards

Choose from a variety of outcome-driven visualization options to drive the right actions at the right time by maintenance & field service engineers.

Contextual alerts

Our system is learning from previous occurences and user behavior and can recommend suitable actions based on past outcomes.


The Offer

DCX for eCommerce

DCX for Service

DCX 4.0 for IIoT

Capabilities

Install-Base Management

Documents Management

eCommerce for Spare parts, Supplies & Service contracts

Install-Base Management

Documents Management

Field Services

LiveChat, Video calling for remote support

Targeted marketing

Contracts management

Remote condition monitoring

Data visualization dashboards

Condition-based alerts

Targeted alerts

Pricing

We offer flexible pricing options based on listed SKU's and the number of transactions. Contact us for more details.

Contact us for more details on this offer. Each company has different service business requirements and we will be happy to present an offer based on your needs.

DCX 4.0 is an add-on component to DCX Services package.The pricing is based on the number of connected points and the amount of data harvested.

Request Demo Request Demo Request Demo
DCX for eCommerce DCX for Service DCX 4.0 for IIoT
Capabilities
Capabilities

Install-Base Management

Documents Management

eCommerce for Spare parts, Supplies & Service contracts

Install-Base Management

Documents Management

Field Services

LiveChat, Video calling for remote support

Targeted marketing

Contracts management

Remote condition monitoring

Data visualization dashboards

Condition-based alerts

Targeted alerts

  Pricing
Pricing

We offer flexible pricing options based on listed SKU's and the number of transactions. Contact us for more details.

Contact us for more details on this offer. Each company has different service business requirements and we will be happy to present an offer based on your needs.

DCX 4.0 is an add-on component to DCX Services package.The pricing is based on the number of connected points and the amount of data harvested.

Request Demo Request Demo Request Demo