Apologies for the delay in getting this piece out. Summer weather and the birth of a baby make focusing on writing articles a lot harder. In my last article I promised to discuss incentives that OEMs can deploy to encourage the end users of their machines to contact them to...
Offering the best of Just-in-time and Just-in-case with spare parts eCommerce
Digital technologies can enable machinery companies to execute more efficient spare parts businesses.
Resilient field services
Machinery companies with a mature field service activity have perfected processes and trained service engineers to intervene proactively and rapidly to deliver their SLA's. The last 6 weeks have turned their traditional field service execution models upside down. As businesses re-emerge from the lockdowns, resilience will be the key word...