Selling smart services and scaling the business This is the final in a 3-post article series on Smart Services. If you haven't read the previous parts, here are the links: Part 1: Starting with the Why Part 2: Monetization strategies for smart services Every industrial company that I have spoken...
The Product Manager’s guide for Smart Services (Part2)
Monetization strategies for smart services This is the second in a 3-post article series on Smart Services. You can read the first article on building a strong business case here. A challenge that a lot of machinery companies that we speak to are struggling with, is finding the right monetisation model...
The Product Manager’s guide for Smart Services (Part 1)
Building the customer business case for smart services: Starting with Why In this series of posts, I address service product management topics around building smart services - more specifically remote monitoring/predictive maintenance/prescriptive maintenance services for industrial machinery OEMs. Product Managers, in my mind, are mini-CEO’s of such offers and are...
The Manifesto for a New Normal
"Just spread your wings Let loose and fly with me Come on let's Leave This World Behind" - Kreator: Leave this world behind It was exactly a year ago that I returned from BrauBeviale, an international trade fair for the beverages and brewing industry and realised that I had lost...
5 tips for getting spare parts e-commerce right
Roy Chikballapur shares 5 tips for getting spare parts e-commerce right.