Grow your service revenues faster with MachIQ Seva

MachIQ Seva is a Cloud-based Software Suite for machine builders and industrial supplies companies. With a full-spectrum of digital capabilities including eCommerce, condition monitoring and more, MachIQ Seva helps you stay connected in real-time with your installed-base and sell more services to companies that operate your equipment. Seva connects to and complements existing ERP & CRM systems, enabling industrial OEMs to harvest and drive new revenue from installed base data.

Status Quo Thesis

Prior to contacting us our customers tried:

Working with the software giants

  • Spend $1-5m to buy the products of your ERP/CRM supplier
  • Takes 2-5 years to configure & deploy it, by which time technology has moved on
  • While you can claim to have gone digital – your capabilities remain complicated and sub-par

Outsourcing custom software development

  • Hire an IT partner to develop your custom offer
  • Actual spend usually ends up being ~10x of initial budget
  • Quickly realize that you need to specify every detail and micromanage every aspect of the process
  • Delays become inevitable and costly

Building an in-house DIY solution

  • Try to stitch together existing Industry 4.0 products to build your own solution
  • Works until your technical employees who handled the solution are not able to handle the demands of user support, maintenance and long term product development
  • You end up with a temporarily solution that does not stand the best of time

Surge ahead with MachIQ

  • Deploy in months not in years
  • A pay-as-you-deploy model with low upfront investment
  • Custom-made for the machinery & industrial services sector. No complex IT customization project needed!
  • Fully integrated suite for after-sales services

The challenges that we solve for industrial OEMs

Unrealized service revenue potential

“90% of companies that operate our machines don’t contact us for any after-sales service.”

  • CEO of industrial laundry machines company

Low ROI on Existing Digital Investments

“We have a Webshop but most customers don’t use it. They still call our order desk to make enquiries and place orders.”

  • Head of Digital at a leading metal-cutting machinery company

Poor Installed-Base data quality

“We have a CRM but 50% of our installed base data is outdated and we don’t know what machines are still in operations.”


  • CEO at a grain-milling machinery company
Digital services
design challenges

 “We are monitoring our customers’ machines remotely and make recommendations but we don’t know if they followed our advice.”

  • CTO at leading packaging machinery company
Covid-19
Disruptions

“With Covid-19, our service engineers can no longer travel to customer sites..”


  • SVP of Services at €1.2B food processing machinery supplier

Your Swiss-Army knife for digital after-sales service capabilities

Asset Relationship Management for the installed base 

eCommerce for spare parts and digital services

Customer self-service & remote support over video

IIoT-based remote condition monitoring

How it works

Seva helps companies overcome the challenge of data-silos in customer service offerings by engaging employees across install-base services:

MachIQ Seva
helps you
maximise the potential of
your
installed base.

From order-desk employees, technical support personnel to field service engineers, users are now able to work on a single data platform.

Companies that choose Seva enjoy faster time to value with out of the box/rapid deployment, minimum customization requirements for a shorter time to market.

Our open architecture and APIs allow clients to integrate any of their valuable legacy applications: including existing web-shops, remote monitoring/IoT infrastructure, help-desk and ticketing portals.

A software suite for the MRO service business of the future

Asset Relationship Management

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Installed base management

Up to date install-base data. Master as-sold vs. as-is installed-base information to generate better leads for after sales services.

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Customer Self Service

Build a knowledge management hub for service teams and customers alike. Upload manuals, 3D drawings, wiring diagrams, training videos and more.

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Obsolescence management

Easily replace obsolete spare parts with current ones and automatically share updated spare parts lists with only the customers who are affected.

A Digital Channel For MRO Services

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eCommerce

for spare parts

 

Offer updated parts lists, supplies and parts-kits catalog for every equipment in your install-base. Make it easier for customers to order original parts.

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Remote services via video-calling

Improve engineer utilisation and deliver higher SLA-assurance with our video-calling. Offer time-based billing and specialised service contracts and reduce the costs of on-site services.

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The connected enterprise

Connect to ERP, CRM & PLM systems & automated data exchange on critical enterprise processes to break open data silos, not just inside the company but with customers as well.

A channel for advanced digital services

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Remote condition  monitoring

Manage your IIoT platform, its data ownership & user rights securely between multiple parties for the Industry 4.0-services of your install-base

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Custom-built
service applications

Build your own applications, powered by our API’s – accessing install-base data, customer transactions, service history, condition monitoring data and more to power your predictive and prescriptive services. Deliver them to your customers on our platform.

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Stay in touch with your customer

Connect with the MachIQ APM maintenance software of your customers and get real-time access* to the condition of your machines in their plants, recommend maintenance activities and follow-up with them on asset performance-related initiatives.

*determined upon agreement from both parties

MachIQ Seva in numbers

60% shorter

time to value

60%

Our clients see first inquiries come in within weeks of starting to use Seva. Seva is intuitive and simplifies customer/user training. As a result, deployments are faster.

Up to $150

per sales order

150$

Reduce the effort to generate quotes, saving up to 75% in sales order processing costs, by automating the handling of RFQ’s with interfaces to SAP/ERP systems. On your clients side, enable them to place orders 24/7 while also eliminating data entry errors.

Increase install-base

services by 30%

30%

Identify end-users that buy through indirect channels and execute targeted marketing campaigns for after-sales services. Acquire new customers.

Reduce help desk

workload by 50%

50%

Automate responses to delivery status requests. Automatically connect customers needing technical support to the right expert without a help-desk screening.

Case studies

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“Make customers happier
at lower costs with MachIQ Seva”

DOWNLOAD

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“Sell more services to more customers
in your installed base with MachIQ Seva”

DOWNLOAD

Send download link to:

Market your services directly within
your customer's maintenance tool

Share all you install-base related products and services directly into their customers maintenance tool.

Whether it is up-to-date documentation, spare parts lists, remote monitoring or any requested maintenance services, connect to your customers directly in their software by using MachIQ Seva. 

No additional costs are incurred, since our two software are securely interfaced with each other. You can choose what you share.


“What our customers need is a common eCommerce platform, a common suppliers’ portal where other suppliers can join in.
This collaboration that we have with MachIQ is going to provide exactly that for our customers.”

Rajesh Jagtap
Head of Service Lifecycle Development
GEA Food Solutions

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