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The long-tail is where the next billion in service revenue is (Part 2)
In my last post, I covered the stakes in expanding
The long-tail is where the next billion in service revenue is (Part 1)
For the last couple of decades, as service revenue grew in importance
Field Service is dead (Part 2): Digitalising field services
n my earlier article, “Field Services Is Dead. Long Live (Digital) Field Services“, I made a case for why machinery companies
Resilient field services
Machinery companies with a mature field service activity have perfected processes and trained service engineers to intervene proactively and rapidly to deliver their SLA’
Roy Chikballapur