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Tag: seva

Services

Selling smart services and scaling the business (Part 3)

This is the final in a 3-post article series on Smart Services. If you haven’t read the previous parts, here are the links:

Roy Chikballapur

July 6, 2021

Services

The Product Manager’s guide for Smart Services (Part2)

This is the second in a 3-post article series on Smart Services. You can read the first article on building a strong business case here.

Roy Chikballapur

May 27, 2021

Services

The Product Manager’s guide for Smart Services (Part 1)

In this series of posts, I address service product management topics around building smart services – more specifically remote monitoring

Roy Chikballapur

April 21, 2021

Services

The long-tail is where the next billion in service revenue is (Part 2)

In my last post, I covered the stakes in expanding

Roy Chikballapur

August 10, 2020

Services

The long-tail is where the next billion in service revenue is (Part 1)

For the last couple of decades, as service revenue grew in importance

Roy Chikballapur

July 24, 2020

Services

Field Service is dead (Part 2): Digitalising field services

n my earlier article, “Field Services Is Dead. Long Live (Digital) Field Services“, I made a case for why machinery companies

Roy Chikballapur

June 23, 2020